There are many ways to ask the same question, and when you do the configuration, you can’t get them all into the system. However, the artificial intelligence chatbot makes that, even asking in an unscheduled way, you get correct answers.
The artificial intelligence used in commercialized bots can work in different ways, and you need to be careful when choosing the one that is ideal for your needs. Some have their algorithm, and others use external AI such as Watson (IBM) or Google AI.
If you don’t have a high volume of interactions, there are free tools, like Blip, to make your chatbot and integrate it with your tools.
Here’s How To Integrate Blip With RD Station.
Bot questions and answers can be organized in a flowchart from the beginning to the end-user experience. You can use a variety of tools, including paper and pen. I’ve adapted better with mind map tools like Coggle, which is free and very simple.
When assembling the bot’s questions and answers, I recommend using menus to guide the user to the answer more straightforwardly, restricting the margin of error.
Since you are simulating a conversation, think about the language your persona uses to communicate.
How Do You Know If It Makes Sense To Have A Bot? Where Can I Use The Bot In My Company?
To start putting the bot in your company, determine a goal, which can grow in the future, an MVP. The chatbot can be used to make sales, ask questions about your products, capture information, or even identify which stage of the funnel the Lead is at.
But we don’t recommend using it to replace human service, as there are more complex demands that the bot cannot solve. Be prepared for them by making one person available. Next, think about which channel the bot should be available for that purpose. Some people post it on their Facebook page, others on the website itself.
When you put a bot on your social network, you open a channel for everyone who enters your page. Inside a logged-in page, they are just customers. Notice the difference?
With the chosen objective from structurely AI assistant, list the prerequisites that the bot tool should have. This way, you can easily discard the options.
Here are some examples:
- Sell by the bot (integration with the stock system and payment methods);
- Make appointments (time) in the calendar (integration with Google Calendar);
- Open customer service (integration with customer service software);
- Analyze funnel stage (Integration with RD Station).